Frequently Asked Questions
Where are Data stored?
VELP Ermes DB in cloud with data center based in Europe. 24/7 global support and 99,9% system availability over any calendar month.
What Security Level can Ermes provide?
VELP Ermes runs only in secure and certified environments, with certified operations, advanced network security, and reliable data backup, accordingly with various security and data privacy standards (ISO 27001, SOC 1 SSAE 16, SOC 1 Type 1, SOC 1 Type 2).In addition to the security, VELP Ermes implements additional security in all communications between instruments or users and the cloud is encrypted using the HTTPS protocol.
What browser do I need to use to have access to the platform?
Chrome, Safari, Firefox, Edge, UC browser
Can I access from mobile and tablet?
Yes, VELP Ermes is a WEB App and requires only a browser.
Are Data encrypted?
Yes, all data are encrypted with the highest cyber-security certificate such as HTTPS and TSL.
What are the general lab requirements to have secure access to VELP Ermes?
In order to access to VELP Ermes platform with a VELP instrument is mandatory to have an internet connection on-site. Depending on the product, the requirement are the following: - NDA Series: PC with LAN or Wi-Fi connection - SER 158 Series: LAN cable - AREX-6 Connect PRO: Wi-fi 2,4 GHz open or password WPA2 or with MAC ADDRESS
Which is the minimum required Wi-Fi signal strength?
The instrument must be within the signal range of the router, Be sure, before you get a Ermes-enabled instrument that the working site is provided with a Wi-Fi network.
Do you suggest any way to improve Wi-Fi signal strength?
Yes, VELP suggestion s to add an additional router on-site to enhance the signal strength.
Is possible to upgrade my VELP product and connect to Ermes platform?
For NDA series and SER 158 is possible to upgrade the instrument to connect it to VELP Ermes platform with the exception of NDA Series products with DUMASoft version 2.2 or older.
How do I configure my instrument?
First operation is to create a VELP account if not yet available. By accessing to your VELP Profile you can configure your VELP Ermes account to access the platform. Once the VELP Ermes account is created is possible to connect your instrument by following a fast procedure in Ermes platform.
How many instrument can I Connect to VELP Ermes
There is no limit to the instruments connection and management.
How many products can I connect with 1 Ermes Card?
The card allows the connection of only one instrument for 1 year or 3 years.
Does the Ermes Card have an expiration Date?
Yes, the Ermes card needs to be redeemed within 2 years from the purchase date.
How can I activate the Trial?
You just need to have an Ermes-enabled instrument and follow the instrument configuration procedure.
Is it possible to read Terms and Conditions of VELP Ermes?
Yes, of course. Hereby the VELP Ermes T&C:
Terms and Conditions
Terms and Conditions (for US users)