Analytical instruments - VELP Scientifica
VELP Scientifica - Via Stazione, 16 - 20865 Usmate (MB) ITALY - Tel. +39 039 62 88 11 - Fax. +39 039 62 88 120
Analytical instruments - VELP Scientifica
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Privacy Policy

Last revision: June 2018

Introduction

VELP Scientifica S.r.l. and its subsidiary VELP Scientific, Inc. ("VELP") take data protection seriously. We are committed to being transparent about how we collect and use personal data and to meeting our obligations.
This Privacy Policy describes the type of information that VELP collects from you and other users of this internet site (https://www.velp.com) (the "Site"), what VELP does with the information collected from or provided by you, and how you can update and control the use of information you provide. This Privacy Policy applies regardless of whether you access or use this Site via a computer, mobile device or other platform. This Privacy Policy also applies to personal information we obtain through email communications, our online channels (including other websites, online shops, mobile applications, and social media websites that reference this Privacy Policy) and to personal information you provide us offline, e.g. at trade shows or sales exhibitions, when you place an order over the phone, or when you contact our customer service.
VELP operates this Site for business, professional, and academic visitors and their organizations. Portions of this Site are available to all users; access to certain portions is restricted to users who register or otherwise qualify for such access.

What Information Do We Collect And How Do We Collect It?

Information Provided By You
VELP receives and stores information that you provide through the Site.
You provide information to VELP when you undertake actions such as: search the Site, contribute submissions, establish an account, buy a product, post a message, participate in a forum or questionnaire, or communicate with customer service.
As a result of these actions, you might supply VELP with information such as:

  • contact information, such as your full name, company name, company address, phone numbers, fax numbers, and email address;
  • information used to create an online account (e.g. username, password);
  • your profession; your (professional) fields of interests; employer; professional licensing information and credentials;
  • payment data necessary for processing payments and fraud prevention, including credit/debit card numbers,
  • security code numbers, and other related billing information, such as account numbers;
  • further information obtained in relation to a project or contractual relationship with VELP, such as persons to whom purchases have been shipped, including address and phone number;
  • the content of emails you have sent to VELP and of other messages posted by you;
  • non-personal information on the company you work for or with which you have a relationship, such as its industry,
  • sector, location, purchase and customer history, etc.

Information Obtained Via Cookies Or Other Technical Means
Certain information is automatically received and stored whenever you interact with VELP.
The Site may use "cookies," "web beacons," and comparable technologies to obtain information when a web browser accesses the Site. A detailed description of the cookies used by VELP and the purposes for which they are used can be found in our Cookies Policy.
Under certain circumstances (e.g. if provided by mandatory law), you may be requested to consent to the use of cookies for information collection purposes and/or offered the possibility to oppose to the future use of these.

Information Obtained From Business Partners
VELP closely works with other businesses, including business partners such as distributors, suppliers, and service providers in order to offer products and services on a global scale ("Business Partners"). In some cases, these Business Partners may offer products and services to you, via the Site or otherwise. In other cases, VELP provides services or sells products jointly with its Business Partners. VELP may receive information from its Business Partners on customers or potential customers and may use or combine information for the purposes set forth below, and, if so agreed with the Business Partner, for co-marketing activities or for sending promotional offers or direct marketing on behalf of such Business Partner.

Information Obtained From Third Parties Or Publicly Available Sources
We may receive information about you from publicly and commercially available sources, such as public databases, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties including, for example, Business Partners (as indicated below), sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers.

How Do We Use Your Information

For What Purposes Do We Use Your Information?
VELP may use the information collected about you for the following purposes:

  • to process, evaluate and respond to your inquiries or requests;
  • to initiate, perform, and manage contractual relationships, e.g. by accepting and processing orders, performing transactions, processing payments, accounting, auditing and billing, arranging shipments and deliveries, and providing repairs and support services;
  • to communicate with you about products, services, events, surveys, and promotions, e.g. by notifying you about changes in our services or by sending you marketing communications;
  • to provide persons we interacted with in the context of the sale of a product or service with information and direct marketing materials about similar goods and services we offer;
  • to create, administer and communicate with you about and in the framework of your account (including purchases, payment, document management, information, including marketing communications in line with your preferences);
  • to improve, enhance, or expand the products, services offered by VELP (for example, to provide better information, products, and special offers);
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer or other device used to access our Site;
  • to tailor the content that we display to you;
  • to personalize and continually improve the Site and the services it provides to you;
  • to make suggestions and recommendations to you and other users of our Site about goods or services that are of interest to you or them;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • for system administration and to report aggregated statistical information about browsing patterns and actions which does not identify any individual;
  • to administer our Site and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical, and survey purposes, including to determine and manage the effectiveness of our advertising and marketing;
  • to verify your identity to ensure security for the other purposes listed here;

With Whom Do We Share Your Information?

Disclosure Of Information Within VELP
VELP may share personal data within the VELP Group, if and to the extent necessary for the purposes mentioned above.

Disclosure Of Information To Business Partners
VELP may share information with its Business Partners as necessary to offer products or services, respond to requests, provide customer services, and communicate about our products and services.

Disclosure Of Information To Third Party Service Providers
We may share certain information with third party service providers we engage to perform services for us or on our behalf, such as IT maintenance and support services (including ticketing), payment processing, marketing assistance, data analysis and data cleansing services, telemarketing services, order fulfillment, postal, mailing and package delivery services, logistics, delivery of customer services, etc. These service providers are contractually bound to act in compliance with applicable laws and restricted from using or disclosing information, except as necessary to perform the services or comply with legal requirements.

Control And Transfer Of Information
If you are located in the European Economic Area ("EEA"), some of the non-EEA countries are recognized as providing an adequate level of protection according to the EEA standards. With regards to transfers to other countries, we established adequate processes to ensure compliance with EU data protection standards and protect your information such as applying Standard Contractual Clauses adopted by the European Commission.

How Do We Keep Your Information Secure?

We take data security seriously. We have implemented reasonable and appropriate technical and operational security measures to protect against the loss, misuse, alteration, or destruction of the information under our control.
Only authorized personnel of VELP and of our third party service providers are provided access to personal data and such access is granted only to persons who need to have it to perform their tasks. These employees and third party service providers are bound by confidentiality obligations. Our website protocol is secured (https) and personal data transfers are secured with SSL encryption.
VELP will protect account information when confirming purchase order and transmit it to the appropriate financial institution in order to process the order.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. VELP cannot guarantee that personal information will be protected against unauthorized access or misuse and VELP does not accept any liability for the improper actions of unauthorized third parties.

For How Long Do We Keep Your Information?

VELP will retain your personal information for as long as necessary or permitted in the light of the purpose(s) for which it was obtained. The criteria to determine our retention periods include (i) for as long as we have an ongoing relationship with you (e.g. delivery of products or services, an online account, receiving our newsletters), (ii) for as long as we have (potential) obligations towards you, or you towards us; (iii) as required by legal obligations we are subject to (e.g. accounting, tax, and other regulations); (iv) as advisable in the light of our legal position in regard of applicable statutes of limitations, litigation, regulatory investigations, etc.); (v) as appropriate to fulfill our business needs or protect our business interests; or (vi) as otherwise stated to you when your personal information is collected.

Information, Correction And Deletion / Contact Us

In application of the RE 679/16 (Articles 15, 16, 17, 18 and 20) you may have the right to (i) request access to certain personal data we hold about you and correct or update it; (ii) obtain a copy of the personal data you provided to us or request us to transmit such data to another recipient; (iii) restrict or object to the automated processing of your personal data or of other processing of your personal data on legitimate grounds relating to your particular situation, or demand that your personal data be deleted, if it is no longer relevant or justifiable that we keep it; or (iv) withdraw your consent at any time if you have granted us explicit consent to process your personal data for a particular purpose.
You may opt out from direct marketing emails by clicking the "unsubscribe" link included in all our marketing emails. You may also anytime free of charge request to opt-out from direct marketing communications or exercise any other data subject right available to you under the applicable data protection laws, by contacting us at velpitalia@velp.com.
Data Controller of personal data is VELP Scientifica S.r.l. based in Via Stazione 16, 20865 Usmate (MB) Italy.

The Site is Not Intended For Children.

The Site and the products, services, and information presented there are not intended for children. We do not knowingly collect personally identifiable information from children.

Updates To This Privacy Policy

This Privacy Policy may be updated periodically. VELP's use of information is subject to the Privacy Policy in effect at the time of use. You are advised check the Site frequently to see recent changes.