Service offering

Close to our customers: we are committed to supporting you anytime, anywhere

Our mission is to ensure that your VELP instrument runs at its best guaranteeing peace of mind and enabling you to focus on your scientific work

VELP focuses on customer satisfaction, and we work every day to provide the fastest and most valuable support to our end-users and partners. We want to establish long-term relationships and provide quality, knowledge and empathy along with a global reach.

Our specialists offer you a full range of services for both pre-sales and after-sales requirements. We are ready to assist you throughout your journey with VELP!

Fast support from who knows your product best

The in-depth knowledge of our instruments that comes from our continuous investment in R&D results in an unparalleled assistance service also with remote capabilities.

We know how important every minute is during the resolution of a case. Our support teams in the United States will respond to your request within 24/48 hours.

Thanks to the VELP Ermes Cloud Platform we can continuously improve our service offer: If access is granted from the platform, our engineers can analyze the main parameters and the data collected from the instrument to support you as well as perform a complete diagnosis remotely with maximum security and privacy standards.

DOWNLOAD SERVICE FLYER